We recommend you wear gloves on the ice and thick socks.
Skaters must be aged 5 or above, and skaters under 12 years old must be accompanied by a skating adult.
Children under 5 are not allowed on the ice, but are welcome to watch with an adult 18+ from the spectator area.
Is it real ice?
Yes, and the ice is monitored regularly and maintained daily.
What do I do if I'm not feeling well on the day?
If you have suspected Covid-19 symptoms please do not attend. Call 0344 581 4950 to exchange your tickets for another day or to receive a refund.
What if my session is postponed?
Ticket holders will be contacted and offered the opportunity to book onto another session, or will be offered a refund.
What if the event is cancelled?
If the event is cancelled altogether ticket holders will be contacted and offered the opportunity to book onto another session, or will be offered a refund.
Do I have to wear a face covering?
No, but you are welcome to if you wish.
Are ice skates included in the price?
Yes. Sizes range from child 9 to adult 14.
Do you have skate aids?
If you want to hire a penguin (a child’s skating aid) these have a restricted height requirement. They will be available to hire at Coventry Glides at a cost of £4 by visiting the ticket and information cabin on St Michaels Lane just before your skate session. We recommend arriving early as they are issued on a first-come-first-served basis.
Can I bring my own skates?
Yes, it's the same price.
Is there a GoCV discount?
There are a range of ticket prices on offer with tickets starting from just £5. We advise you book early for the best prices.
Is ice skating safe?
There are inherent risks in ice skating but it is a suitable activity for all abilities from age 5 up. Skate marshals will be on the ice to provide assistance, please follow their instructions. Skate at your own risk. This event is COVID-secure and has Visit England's Good To Go approval.
Are spectators allowed?
Yes, you don't need a ticket for this. Dogs are allowed with spectators. General access to the spectators' area and food and drink are is via the Queen's Steps opposite the New Cathedral.
Can my child skate on their own?
Under 12s must be accompanied by a skating adult 18+. Under 5's are not allowed on the ice.
What does it mean if a session is sold out?
No more tickets are available for that time. Please select another time.
Can I change my skate time?
Yes, you can exchange your tickets for a £2 per ticket fee, please call us on 0344 581 4950.
What happens if it's raining or windy?
Outdoor ice skating goes ahead in sun, rain or snow. In the event of extreme weather conditions that result in us needing to close the rink, we will let affected ticket holders know as early as possible.
What should I bring?
We recommend you wear gloves on the ice and thick socks. Please don't bring lots of bags or unnecessary items. Lockers are available to hire at £1 each. If you wish to put your belongings in a locker, while you skate, the locker token can be purchased at the ticket and information cabin on St Michaels Lane.
What time should I arrive?
Access into the venue will be permitted 30 mins before your scheduled skate session time – this is to allow time for you to get your skates on and be ready to join the ice. Please do not arrive any earlier than 30mins before. If you wish to book penguin skate aids or lockers you will need to factor that into your time before you get your skates.
Can I pay when I arrive?
We recommend booking in advance to avoid disappointment.
What do I do when I arrive?
If you need a locker or penguin please go to Tickets and Info, otherwise please have your tickets ready for scanning at the entrance. Exchange your shoes for a set of skates. Use the lockers provided for any loose items including small bags. Follow all instructions given by staff for a safe and enjoyable experience.
Can I take photographs on the ice?
For your safety and the safety of others, please do not take photographs whilst skating. Photographs may be taken from the spectator area.
Is there somewhere to leave my belongings while I skate?
Yes, lockers are available to hire at £1, please do not bring large bags.
Do you have skate aids/penguins for children?
Yes, a limited number of skate aids will be available to hire at a cost of £4. These can be paid for when you arrive to the venue for your session. We recommend arriving early as they are issued on a first-come-first-served basis.
You can come off the ice for a break at any point during your skate.
Can I leave the session before the end?
Yes, as long as you are only accompanied by those within your bubble. You may return to the session before the end but please follow all instructions given by staff.
Are there toilets?
Yes, toilets including accessible toilets are available onsite.
Can I get anything to eat or drink?
There will be light refreshments available.
What do I do after my session?
Please leave promptly the same way that you entered, remembering to take all belongings with you. Follow all instructions given by staff.
Are there any sessions for schools?
Yes, check below for full info.